In my second experience with Fandango I like them even worse. We won’t focus on the lack of usability on their website but to say that it was less than optimal and more than painful to get the information I was trying to find. Related to this sub par experience with them is the Google Offers (I’m not sold on the whole internet coupons as a value proposition for myself either but Julie is a bit more trusting than I am) Fandango tickets we purchased and can’t use because they are expiring before we can use them at a different theater later this week. We already made plans to meet other folks at a specific theater but unfortunately for us crapdango tells me that Online Ticketing Not Available for this Theater. Huh, so let me get this straight, they sell movie tickets but when I want to buy them they can’t sell them to me. I recall the first time I balked because they tried to force me to register for an account and charge me an extra couple of dollars for tickets. I guess I’m at a loss to the value they provide. I have never had a hard time getting tickets to a movie at the door so why would I pay them extra to send some digital bits over the internet for me to not have to pull out my credit card? Fast forwarding to tonight it is a little frustrating that they would sell a coupon that is not easy to use. I’m sure that some of it may be due to us not reading the fine print (who does and is not a lawyer?) or being regular customers of theirs but with regards to what I dislike about the whole online coupon fad is that the seller has all the upside. If for any reason I am unable to use the coupon I am out everything and this is very different from how coupons used to be when they were clipped from dead trees. There was no risk to me and I wouldn’t mind giving them my information in exchange for a better deal that I could normally get. I’m pretty sure I will be able to talk Julie out of even considering them again with a simple “I’s just not worth the hassel to try and work with them so we can save a few dollars.” I know I’ll avoid them like the plague whenever I do anything movie related and be happy they don’t have a change to put any dark light on my movie experience. Their website and service is confusing and hard to use and they offered a coupon that was impossible to use. I wonder how this works for them, it took them over five years to get $5 from us. Going forward not only will we avoid their services but I’ll have a written memory of specific reasons you should also avoid them. It’s just not worth your time and they can’t save you any money.
12/18/2011 ~ 3 min read
